Welcome to SunRail’s
Mobile Ticketing System
SunRail’s Ticket Vending System offers riders an improved level of customer service, faster processing times and expanded ticketing options.
Customer Service
Online Customer Service Form
Phone: 1-855-724-5411
Business hours: Monday – Friday
5:30 AM – 9:30 PM
Minimal Changes
For the majority of riders, this transition requires minimal change. Please note the following modifications to your preferred method of ticketing:
SunCard Holders
- Your old YELLOW SunCard is no longer valid. If you have one, please contact Customer Service for additional information.
- A new BLUE SunCard must be purchased at a SunRail station Ticket Vending Machine only
- You can purchase a new SunCard for a limited promotional price of 25 cents at any station Ticket Vending Machine
- All new SunCards will go back to the original price of $5.00 after December 31, 2024
Transferring Your SunCard Value
- Once you have your new BLUE SunCard, you can recover any remaining value and transfer it from your old account by visiting Accounts.SunRail.com
- Your SunCard value can be transferred to a Mobile Ticket account as well as a new SunCard account
Single-Day Paper Tickets – Minimal Change
Single-day paper ticket users will only need to use the new white ticket vending machines on the platforms instead of the old machines. No other change is required.
Bus transfer discounts will stay the same and will occur at the new ticket vending machines.
Mobile Ticketing – No Change
Mobile Ticketing is the easiest way to purchase your SunRail pass. The download is free, you can purchase tickets in advance of your travel, and you are not required to Tap On/Tap Off when you get to the station.
Have a Question About the App?
Whether you’re a first-time SunRail app user or looking to explore its advanced features, we’ve compiled a library of comprehensive answers to ensure a convenient experience as you navigate the SunRail Mobile Ticketing App.
I have the SunRail mobile app, but I’m not receiving alerts. What should I do?
In the rare instance where you do not receive a service alerts (notifications) from the SunRail Mobile Ticketing app, please follow these troubleshooting steps:
First, ensure that service alerts have been enabled for your app
- Apple iPhone: https://support.apple.com/en-us/120681
- Android Devices: https://support.google.com/android/answer/9079661#app_notification_settings
If service alerts are still not displaying
- Uninstall the SunRail Alerts app and the SunRail Mobile Ticketing app
- Re-Install and open the SunRail Mobile Ticketing app
- Enable notifications
- For iOS devices, enable notifications when prompted or
- For Android devices, https://support.google.com/android/answer/9079661#app_notification_settings
In the SunRail Mobile Ticketing App, can I just screenshot my ticket or pass or add it to my mobile wallet?
No. The SunRail Mobile Ticketing App has an interactive security feature that conductors or fare inspectors will need to see within the opened app. A screenshot of the ticket or pass cannot be validated, and it is not possible to store a ticket or pass in a mobile wallet.
How do I use a ticket or pass in the SunRail Mobile Ticketing App ?
Prior to boarding the train for each trip, select the pass you will be using for trip to activate it. Be prepared to show the screen to the conductor or fare inspector upon request. Currently, when using the SunRail Mobile Ticketing App, there is no need to tap on or tap off at the Ticket Validator device.
How do I use transfers in the SunRail Mobile Ticketing App ?
Riders transferring from SunRail to a LYNX or Votran feeder bus can purchase their fare using the mobile app and present their mobile ticket to the bus driver when transferring. Riders transferring from LYNX or Votran to SunRail must use a TVM to obtain a transfer ticket.
I’m receiving two notifications for each alert. What should I do?
Uninstall the yellow SunRail Alerts app. Keep the blue SunRail Mobile Ticketing app.
Both apps will continue to receive alerts until September 12, 2025, giving riders time to transition. After that date, the SunRail Alerts app will be retired and no longer supported.
Can I transfer my passes or stored value from my existing account to the SunRail Mobile Ticketing App?
Yes. The following link will guide you through the process of transferring your balance to your new account.
Should I delete my existing SunRail Legacy Mobile App?
Yes, after you have updated the SunRail Mobile Ticketing App, you should uninstall the SunRail Alerts App.
On September 12, 2025, the SunRail Alerts App will be retired and SunRail will no longer support the app. To continue receiving service notifications, please update to the latest version of the SunRail Mobile Ticketing App.
Can I use my existing username and password to access my account in the new SunRail mobile app?
No. For security reasons, you will need to create a new username and password.
Can I still use my existing SunRail mobile app?
Yes, but the app will retire on September 12, 2025 and SunRail will no longer support the app. To continue receiving service notifications, please update to the latest version of the SunRail Mobile Ticketing App.
What does the SunRail Mobile Ticketing App do?
The SunRail Mobile Ticketing App allows users to ride SunRail using their mobile phone as their ticket or pass. When you start using the SunRail Mobile Ticketing App to purchase your tickets, not only will you stop using your SunCard, but you’ll also stop taping on or off at the stations.
For additional app feature details, please visit:
www.sunrail.com/fares-passes/mobile-tickets/