Agreement Between User and SunRail
The SunRail website (www.sunrail.com) is comprised of various web pages operated and maintained by SunRail.
The SunRail website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the SunRail website constitutes your agreement to all such terms, conditions and notices. Back to top
Modification of These Terms of Use
SunRail reserves the right to change the terms, conditions and notices under which the SunRail website is offered, including but not limited to the changes associated with the use of the SunRail website. Back to top
Links to Third Party Sites
The SunRail website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of SunRail and SunRail is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. SunRail is not responsible for webcasting or any other form of transmission received from any Linked Site. SunRail is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by SunRail of the site or any association with its operators. Back to top
No Unlawful or Prohibited Use
As a condition of your use of the SunRail website, you warrant to SunRail that you will not use the SunRail website for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the SunRail website in any manner which could damage, disable, overburden, or impair the SunRail website or interfere with any other party’s use and enjoyment of the SunRail website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the SunRail website. Back to top
Use of Communication Services
The SunRail website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Services. By way of example and not as a limitation, you agree that when using Communication Services, you will not:
Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
Upload files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer.
Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
Conduct or forward surveys, contests, pyramid schemes or chain letters.
Download any file posted by another user of Communication Services that you know, or reasonably should know, cannot be legally distributed in such manner.
Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
Restrict or inhibit any other user from using and enjoying the Communication Services.
Violate any code of conduct or other guidelines, which may be applicable for particular Communication Services.
Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
Violate any applicable laws or regulations.
SunRail has no obligation to monitor the Communication Services. However, SunRail reserves the right to review materials posted to Communication Services and to remove any materials at its sole discretion. SunRail reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
SunRail reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, at SunRail’s sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in Communication Services. SunRail does not control or endorse the content, messages or information found in any Communication Services and, therefore, SunRail specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services. Managers and hosts are not authorized SunRail spokespersons, and their views do not necessarily reflect those of SunRail.
Materials uploaded to Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials. Back to top
Materials Provided to SunRail or Posted at any SunRail Website
SunRail does not claim ownership of the materials you provide to SunRail (including feedback and suggestions) or post, upload, input or submit to any SunRail website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submissions you are granting SunRail, its affiliated companies and necessary sublicensees permission to use your Submissions in connection with the operation of their internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submissions; and to publish your name in connection with your Submissions.
No compensation will be paid with respect to the use of your Submissions, as provided herein. SunRail is under no obligation to post or use any Submissions you may provide and may remove any Submissions at any time at SunRail’s sole discretion.
By posting, uploading, inputting, providing or submitting your Submissions you warrant and represent that you own or otherwise control all of the rights to your Submissions as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. Back to top
Liability Disclaimer
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SUNRAIL WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. SUNRAIL AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SUNRAIL WEBSITE AT ANY TIME. ADVICE RECEIVED VIA THE SUNRAIL WEBSITE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.
SUNRAIL AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SUNRAIL WEBSITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. SUNRAIL AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUNRAIL AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SUNRAIL WEBSITE, WITH THE DELAY OR INABILITY TO USE THE SUNRAIL WEBSITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SUNRAIL WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SUNRAIL WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SUNRAIL OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SUNRAIL WEBSITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SUNRAIL WEBSITE.
Service Contact: 1-855-724-5411 Back to top
Termination/Access Restriction
SunRail reserves the right, in its sole discretion, to terminate your access to the SunRail website and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Leon County, Florida in all disputes arising out of or relating to the use of the SunRail website. Use of the SunRail website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment or agency relationship exists between you and SunRail as a result of this agreement or use of the SunRail website. SunRail’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of SunRail’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the SunRail website or information provided to or gathered by SunRail with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and SunRail with respect to the SunRail website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and SunRail with respect to the SunRail website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English. Back to top
Copyright & Trademark Notices
All contents of the SunRail website are: Copyright 2024 by SunRail, Inc. and/or its suppliers. All rights reserved. Back to top
Trademarks
The names of actual companies and products mentioned herein may be the trademarks of their respective owners.
The example companies, organizations, products, people and events depicted herein are fictitious. No association with any real company, organization, product, person or event is intended or should be inferred.
Any rights not expressly granted herein are reserved. Back to top
Notices and Procedure for Making Claims of Copyright Infringement
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement. Back to top
SunCard® Terms & Conditions
Please read the Terms and Conditions carefully and keep a copy for your records.
The SunCard is SunRail’s fare payment media for fare payment use at rail station fare validators, ticket vending machines and on handheld fare inspection devices and the SunRail mobile application. In the future, SunCard may be used on the fare payment devices of participating transit partners including LYNX, Votran and other transportation partners that choose to participate in the SunCard program. It utilizes account-based smart card technology to allow customers to load, store and use fare payment products and transfers.
These Terms and Conditions constitute your SunCard Agreement and shall apply to all activity with respect to the use of the SunCard. The use of the SunCard for SunRail services or the services of any of the participating transit partners constitutes acceptance of the Terms and Conditions. Back to top
Fare Payment and Card Inspection
All passengers must have in their possession a SunCard loaded with the appropriate fare product a valid limited use ticket prior to boarding the train. Passes and tickets are available at all SunRail stations, at www.SunRail.com and through the SunRail mobile application and are not sold onboard the train. All passengers are required to present, upon request, one of the above proof-of-payment documents to law enforcement officials, SunRail employees or SunRail contract employees acting on behalf of SunRail. Valid identification providing proof of eligibility for discounted fares may also be requested.
Failure to present valid proof-of-payment and/or proof of eligibility for discounted fares, upon request, is a first-degree misdemeanor and may result in a fine ranging from $50 to $1,000, arrest, and/or removal from the train (Florida Statutes 341.3025 and 812.015). Back to top
One-Way & Round-Trip Tickets
One-way and round-trip tickets are valid for travel on SunRail the day of purchase only and are non-refundable. Back to top
Balance Protection and Replacement
An account is automatically created when you purchase a SunCard and fare product online at www.SunRail.com or through the SunRail app. Although customers are not required to register SunCards purchased at ticket vending machines, registration provides additional benefits to the customer including balance protection. With balance protection, the value on your SunCard will be available in the event that your SunCard is lost, stolen or damaged and after a proper investigation is conducted. There is a non-refundable replacement card fee associated with issuance of a replacement card. If you have not registered your SunCard, the value remaining will not be available for transfer to a replacement card.
Information required to register your SunRail account and to sign up for balance protection includes: name, street address, phone number, email and an answer to security question(s) that will enable verification of identity. Upon activation of balance protection, you must provide SunRail with this information to validate your identity and to replace value if your card is lost, stolen, or damaged. You must inform SunRail of any changes to required information in order to maintain the privileges of balance protection. If your SunCard is lost, stolen, or damaged, you must notify SunRail immediately by visiting www.SunRail.com or by calling SunRail Customer Service at 1-855-724-5411. The TTY phone number for hearing and speech-impaired customers is 711 with the Florida Relay Service.
Once you notify SunRail that your SunCard is lost, stolen, or damaged, your SunCard or mobile will be disabled. You will be responsible for rides taken using your lost, stolen or damaged SunCard until you properly notify SunRail that your SunCard is lost, stolen, or damaged. You will not be responsible for unauthorized use after you properly report your card missing. Back to top
SunCard Cost
A SunCard costs $5.00 (non-refundable). Each person traveling on the system must have his or her own SunCard or limited use product. Back to top
Fare Products Available to SunCard Customers
The SunRail system is capable of offering three general types of products on a SunCard that may be implemented from time to time according to adopted policy. The general product types include time-based passes, stored trips and stored value. Stored trip products are not offered by SunRail at this time. You may load any combination of SunRail fare products onto a single SunCard.
Upon presentation at a fare payment device the system will check for and process any time-based passes first. If a timed pass is not present or has expired, the system will check for a trip-based pass. If no passes are present or are depleted, the system will deduct the appropriate fare from the stored cash value on the card. If no products are present, the fare payment device will provide an error message and passengers will be required to add value prior to boarding the train.
Pass products entitle customers to unlimited usage of SunRail for a specified period of time. Passes are available for various lengths of time. All pass products must be activated within 30 days of purchase. Pass products are activated upon first use, which must be within 30 days of purchase, and expire at the end of the pass period.
Stored trip products, if offered in the future, would allow customers to purchase a specific number of trips that would be decremented upon each use.
Stored value products allow customers to place a dollar value on a card. Upon each use the proper fare is decremented from the card. Back to top
SunCard Refunds
ALL SALES ARE FINAL. Refunds for passes and limited use tickets are granted only for losses that occur due to the malfunction of a ticket vending machine, a ticket validator or the failure of a SunCard. These refunds will be in the form of an equivalent product or value loaded to a customer account. Refunds for SunCards in the form of cash, check or credit card reimbursement will not be made. Refunds for unused stored value will be provided on customer request for registered SunCards upon account closure. Stored value bonuses are non-refundable.
If you have made an error and/or have purchased an incorrect fare product, prior to use, please contact SunRail Customer Service at 1-855-724-5411 for further assistance. The hours of operation of the Customer Service Center are Monday to Friday 5:30 AM-9:30 PM. Back to top
Where to Purchase a SunCard
Ticket Vending Machine (TVM): SunCards may be purchased at a ticket vending machine located at each rail station. A one-time $5.00 non-refundable cost will apply for each SunCard purchased. Web-ticketing: SunCards ordered online will be mailed to the address provided when ordering the card. Please allow 2 to 10 business days for processing. Purchase your SunCard or add products to a SunCard online at www.SunRail.com. Back to top
Card Expiration
SunCards expire ten (10) years after issuance. The expiration date of your card may be checked at any of the ticket vending machines located at the SunRail stations or by visiting www.SunRail.com. Passes or stored value in your registered account may be accessed by any linked SunCard. Any stored value or products remaining in a customer account after three years is considered unclaimed property and is handled in accordance with applicable laws and regulations.
Values contained in multiple customer accounts may not be combined to pay fares. Misuse of your SunCard may invalidate your card. SunRail reserves the right to inspect your SunCard any time for damage and abuse. It is your responsibility to maintain the SunCard in useable condition. Each individual who travels on the system is required to have their own SunCard. Back to top
Transaction Disputes
SunRail reserves the right to correct the balance of your SunRail account if we believe that a technical or accounting error has occurred. If you have any disputes, please contact the Customer Service Center at 1-855-724-5411. An investigation will be performed and disputes will be resolved within ten (10) business days of receipt of completed form. Back to top
Hotlisted SunCards
SunCards are hotlisted when customers are not complying with the Fare Policy. The Fare Policy requires that all passengers must tap on their SunCards or limited use tickets prior to boarding the train and when they exit the train. Tapping on at their boarding station and tapping off at their destination station allows for their SunCard to record their fare. Cards may be hotlisted due to misuse, not tapping on or tapping off or because there is a negative balance on the account. SunCards which are hotlisted more than twice a month will be required to set up an autoload. Hotlisted SunCards will receive a red X at the TVU with a message that the Fare Media is not recognized, declining the SunCard for travel.
While on the train, conductors will validate the fare on the SunCard. If fare presented is not valid, the conductor’s device will indicate this, and you may be asked to leave the train to purchase fare and the SunCard may be hotlisted.
If a SunCard has been hotlisted, please contact SunRail’s Customer Service Center at 1-855-724-5411 for further assistance. The hours of operation of the Customer Service Center are Monday to Friday 5:30 AM-9:30 PM. Back to top
Termination of SunCard by SunRail
SunRail may terminate use of your SunCard. Upon such termination, SunRail may block use of your SunCard or request surrender of your card. Upon SunRail termination, you shall be entitled to a refund of any prepaid value remaining in your account after costs and fees have been paid under this Agreement. Back to top
Privacy Policy
Your use of the SunCard is subject to the terms of SunRail’s privacy policy found at www.SunRail.com. In general, SunRail may use the information it collects in connection with the SunCard program for the management and promotion of SunRail and other regional transit services and fare media. We will not sell or disclose your personal information for any purpose without your written consent, unless there is a legal requirement for such disclosure. Personal information you give to SunRail when you purchase and register your SunCard may be linked to information about the use of your card. We may use that information to implement our policies allowing for the recovery of balances on lost or stolen cards. By providing us with your e-mail address, you agree to receive e-mails concerning your SunCard. You may choose to not provide personal information however, SunRail’s ability to provide enhanced customer service will be limited. For more information about SunRail’s privacy policy, please refer to our privacy policy statement on our website at www.SunRail.com or call 1-855-724-5411. Back to top
No Representations as to Future Fare Structure or Fees
SunCard is a type of fare payment media and does not entitle the user to a specific fare price or fare program. SunRail reserves the right to increase fares and the cost of fare programs in accordance with applicable policies and laws. Stored cash value will be deducted at the fare, fee or rate in effect when the SunCard is presented for entry on a train, fare payment device or at a rail station. Back to top
January 2024